A traditional IVR depended upon proprietary programming or scripting languages, whereas modern IVR applications are generated in a similar way to Web pages, using standards such as VoiceXML, CCXML, SRGS and SSML. IVR call flows are created in a variety of ways. IVR can be used to provide a more sophisticated voice mail experience to the caller.Īn automatic call distributor (ACD) is often the first point of contact when calling many larger businesses. Application service provider (ASP) / hosted IVR. Equipment installed in the PSTN (public switched telephone network).ģ. Equipment installed on the customer premises.Ģ. Real voices create the speech in fragments that are spliced together (concatenated) and smoothed before being played to the caller.ġ. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers. Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information. DTMF tones are entered via the telephone keypad.
"DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts.
This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license.
It was designed on the base of the Wikimedia Commons file: IVR-Systemarchitektur.png. This interactive voice response (IVR) diagram sample depicts the architecture of IVR systems.
0 kommentar(er)
